Technology

Technology

Travel24 incorporates a strategic mix of software and hardware to make up a reliable technology ecosystem. Systems across all facilities have a high level of security and set up for redundancy and high-availability. The core server leveraged to distribute interactions to the Call Center is Elite and is truly state-of-the-art in Telecom world.Travel24 technology empowers company to provide your agency with universal queues and skill sets where our system can recognize your caller and answer the call using your agency's name. Our telephony system identifies the type of call then determines and routes the call to the best-skilled agent for the interaction regardless where around the world your caller is calling from.

Travel24 Call Centre has full integration with 3 of the travel industry GDS systems (Amadeus, Sabre and Galileo/Apollo). This integration allows for a seamless transition for our consultants to manage your accounts.

Travel24 VOIP Routing capabilities enable call flows to be customized based on the dialed toll-free number and/or caller entered menu selections. Callers are instantly greeted by an auto-attendant that prompts them to make a touch-tone menu selection; the call is then routed to the first available skilled agent. With Travel24 telephony system we've already been through the growing pains of integrating new technology and have spent both time and money to answer calls promptly so that calls are routed to our consultants best suited to meet your agency's requirements.

Along with our Call Centre VOIP Telephony technology we also have in place seamless applications where our consultants log each call and the details of the call. These logs are automatically part of our invoicing and billing modules where you'll receive detailed billing with your monthly invoices.

1. Fiber optic backbone.
2. A complete end-to-end Voice Over Internet Protocol (VOIP) Telephony solution integrated with UPS backup power generators to deliver 99.9% online system efficiency and optimal performance.
3. T1 internet lines offer efficient real-time high quality voice and data transmissions.
4. Calls routed by language, skill set and the number called.
5. Calls recorded for training, accuracy, and monitoring.
6. Our travel counselors are qualified on Amadeus, Sabre and Galileo/Apollo GDS systems.
7. Real time call monitoring and reporting.
8. Our goal is to provide streamlined call centre applications with system redundancy integrated with our VOIP telephony technologies.

1. Hundreds of calls, text messages, and emails run through our call centre on a daily basis. Managing these is an important task and crucial to maintaining high levels of quality for our clients. Any call center can buy the best technology on the market, but it is the people behind this technology that deliver the results you are looking for.
2. The Travel24, IT staff is made up of a variety of industry experienced professionals, all experts in the telecommunications field. This talented team allows us to provide customized applications to any of our clients requiring more than cookie-cutter type of applications. Our philosophy is if you can dream it, we can build it.
3. Digital Call Recording offers a unique opportunity to enhance the quality of customer service we offer our clients. It enables management to easily evaluate agent performance and set benchmarks for agent productivity. As a leader in the use of a remote workforce, Travel24 has benefited from today's telecommunications advancements which helps us better identify training and coaching needs. Digital call recording allows us to facilitate and promote this capability.