Services

Services

Travel24 Call Centre allows corporate agencies to provide their clients with 24-hour assistance all year round. Customer service is seamless. Travel24 agents assist your clients on your behalf, stating your agency name and your agency policies. Utilize client profiles from your database, and use your GDS pseudo city codes so that your agency will retain all GDS segment credits for new or revised reservations. Travel24 offers a comprehensive range of services to satisfy the needs of your agency and your clients, following travel industry rules and regulations. Our goal is to deliver superior customer service! We constantly review our services with the view to upgrade them whenever the need arises.

Travel24 call centre is 247 available to you and to your clients when in need. Live agents are available 247 round the clock and no answering machines or voicemails. Travel24 telephone lines are accessible from all parts of the world by local numbers and dedicated numbers to clients.

Achieve faster response times and consistent messaging with Travel24 Email Response Solution. Today’s customers expect a timely, accurate response to their inquiry or they will become impatient and call into your customer service line, duplicating the initial inquiry and increasing costs due to lack of timely response. A growing number of travel agents, travel managers, and corporate travelers prefer communicating these days by email from their laptop, Blackberry or cell phone. With Travel24 your clients will be able to email or call in their requests for assistance.

Travel24 Email Response Solution provides immediate feedback to your customers, letting them know someone has received their inquiry and will get back to them within 1 hour. Based on your escalation process we can determine if an auto-response should be used based on your requirement. Our focus is on providing immediate and consistent feedback to ensure the number of repeat emails is minimized and first contact resolution is achieved.

As today’s world has become tech savvy and everyone is looking for quick solutions to their problems or issues Travel24 has got it all. Your client can contact us through text message also if they are at a place where mobile signals are weak or not available at all. A dedicated number for text messaging will be allotted to your company so your clients can use this facility too to reach Travel24 and our agents on duty will provide them with the assistance what the client’s seek.

Travel24, VIP Elite Whiteglove service treats your clients in the upper echelons of management with kid gloves. A supplemental service for those clients that need to be “handled with extra special care.” For the most highly personalized service, your designated VIP Elite customers are given a dedicated telephone number that is theirs alone to contact Travel24. Their call posts in the queue ahead of other calls, and is routed to a senior agent. No fuss, no muss, no wasted time. Something every CEO will surely appreciate.

Change reservations, make new reservations for travel, refer calls back to the shareholder agency as agreed during their regular business hours, provide flight schedules, quote fares (excluding tours, consolidated fares, round the world fares etc), issue PTA's, use electronic ticketing capabilities when requested by the agency and/or traveler and queue all accessed PNR's to the subscribing office before the next business day. Change convention/meeting bookings if required (any new conventions will be referred back to subscribing agency).

Issue any new tickets/exchanges that require action prior to 1200hrs agency time the next business day. All other tickets/exchanges will be queued to the agency for action.

We provide E-ticketing services only. E- tickets voided only after confirmation from subscribing agency.

Provide monthly reports to the customer detailing the total number of calls, and number of calls referred, including the total cost of service being charged with the breakdown of additional charges for issuing tickets/exchanges/web tickets etc. Provide monthly usage reports by location to each agency subscribing to the service. These reports will reflect the Pseudo City Code, time of call, traveler name, ticketing activity and reason for call.

Provide service for agencies using Sabre, Galileo or Amadeus reservations systems as well as Internet booking accounts. Assist in setting up GDS links (bridging) with agencies.

Refer callers to the agency's toll-free number during regular business hours. We also allow subscribing agencies to forward their telephone lines to ours, if required.

Travel24 accepts collect calls from countries outside of our toll-free service area.

Apply rates consistently to all agencies and provide flexible billing options.

Travel24 completely and fully understands the proprietary and confidential nature of this enterprise and the need to keep all of our clients' information fully confidential. Any agreement we enter into with a client agency includes a clause committing to the highest level of confidentiality. Travel24 will use all reasonable measures available to keep all client business information confidential. All agents of Travel24 have agreed to and signed a non-disclosure agreement whereby they commit to not divulge or distribute any of the client agency's proprietary or confidential business information.