Mission and Values

The Travel industry is constantly evolving and changing to meet client demands. As our industry evolves, so will Travel24, anticipating opportunities for optimization. Our Vision, Mission, and Values represent our long term strategy to ensure Travel24 remains an innovative company within the travel industry with its leadership and Excellency in 247 customer service providers to corporate travel agencies, consortiums and sole ownerships globally

Travel24, is dedicated to building long-term relationships by providing flexible after hours 247 call centre solutions that add maximum value to our clients. We strive to create a positive experience with every customer interaction by delivering the best people, best processes, best technology and uncompromised best customer service.

To deliver enterprise level 24/7 Call Centre customer service solutions to global companies, large and small.

Values

Travel24 culture is what sets us apart from other 247 call centers. Our business practices are aligned with the following company values:

Our people are the most important aspect of our business. Every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment which translates into a better experience for not only our employees, but also our clients and their customers their customers

We enforce fairness with all interactions, both internally and externally. Employees, suppliers, partners, clients, and customers are all treated equally with the same attention and respect they deserve. This focus builds and maintains strong relationships that benefit everyone in contact with our company.

We are proud that our innovative attitude helps to maximize the benefits our clients receive. Technology is the driving force behind our continuous development and efficiency. By investing in research and development, partnering with Telecom industry leaders, and adopting the latest technology into our operations, we are always a few steps ahead of the competition.

We are persistent in identifying and integrating new methodologies for operational improvement that are essential to the contact center industry. This ensures that our clients can rely on us to deliver consistent, efficient, and quality service. Operational excellence isn’t just a goal - it’s our priority.

Our company is dedicated to facing challenges head-on and stop at nothing to provide the highest level of service to our customers. We are not afraid to take calculated risks to improve and innovate existing services.

We are proud that our innovative attitude helps to maximize the benefits our clients receive. Technology is the driving force behind our continuous development and efficiency. By investing in research and development, partnering with Telecom industry leaders, and adopting the latest technology into our operations, we are always a few steps ahead of the competition.

At Travel24, we believe in treating everyone from clients to peers with respect and fairness, which is evident from our daily interactions both internally and externally. Everyone deserves fair and equal treatment to ensure all parties mutually benefit from any relationship established with Travel24.

We always look to progress our own employees, who consistently display their hard work and passion. We promote based on merit, not always tenure, which promotes innovation across the entire company. Operational excellence is the result, where true leadership is carried out by the actions of the collective group, not just one individual.

Our teams in HR, Finance, Operations, Sales and Marketing, as well as the Executive Team, all work together to ensure our company goals are met at all times. Striving towards bigger team goals and joining together to meet them are what makes our company thrive. We live our values.